Malfunctions

 There are currently no known malfunctions.

2023

Type of malfunction Date Time and Duration Which consumers are affected? Status
Gepland onderhoud Do 16 maart Hele dag Homes Tuvista - ca. 75 connections Gepland onderhoud
Supply interruption source heat Su 5 - Mo 6 February From 08:00 (5 Feb) till 18:00 (6 Feb) 34 hours Homes Tuvista - ca. 75 connections Resolved
Supply interruption hot tapwater Su 22 - Mo 23 January Van ca. 07:00 (22 jan) – 11:00 (23 jan) (28 uur) Deel van Transvaal – Aansluitingen op TR Zuid (ca. 200 aansluitingen) Resolved

 

An overview of all historical malfunction reports can be found at www.inwarmte.nl/storingen.

 

Unfortunately, there is always something that can cause a malfunction. Are you experiencing trouble with your heat or hot water supply? This page explains to you how we can best answer your question.

 

What should you do in case of calamities, malfunctions or questions?

Malfunctions with urgency

Only for urgent emergencies (major malfunctions) you can call directly to

085 – 401 50 65 (project kiezen, dan keuze 1)

Is your problem not urgent?

Small and other malfunctions are best reported by emailing to

vragen@inwarmte.nl

Please include the following information in your message:

  • Name
  • Address
  • Phone number
  • Type of malfunction

The details of your malfunction will be registered and our maintenance party will contact you as soon as possible.

Further questions

Please send an email to vragen@inwarmte.nl.

Responsibility Energiek

Energiek supplies heat, cold and heating for your hot water at Het Zamen and at Transvaal through the delivery system. If a fault, complaint or question relates to other installation parts in your home, this is outside our responsibility and we cannot resolve or answer it for you. In this case, you should follow the instructions given to you by your landlord/seller. You can also consult the manual or website provided and/or contact, for example, your own installer or your landlord's service provider/installer.

At Tuvista, Energiek is responsible for the heat pump and thermostat in the homes. This provides heat, cold and heating for your hot water. If a fault, complaint or question relates to other installation components in your home, this is outside our responsibility and we cannot resolve or answer it for you. In this case, you should follow the instructions given to you by your landlord/seller. You can also consult the manual or website provided and/or contact, for example, your own installer or your landlord's service provider/installer.

Learn more about the energy system and manuals?

go to manuals