Malfunctions
2023
| Type of malfunction | Date | Time and Duration | Which consumers are affected? | Status |
| Gepland onderhoud | Do 16 maart | Hele dag | Homes Tuvista - ca. 75 connections | Gepland onderhoud |
| Supply interruption source heat | Su 5 - Mo 6 February | From 08:00 (5 Feb) till 18:00 (6 Feb) 34 hours | Homes Tuvista - ca. 75 connections | Resolved |
| Supply interruption hot tapwater | Su 22 - Mo 23 January | Van ca. 07:00 (22 jan) – 11:00 (23 jan) (28 uur) | Deel van Transvaal – Aansluitingen op TR Zuid (ca. 200 aansluitingen) | Resolved |
An overview of all historical malfunction reports can be found at www.inwarmte.nl/storingen.
Unfortunately, there is always something that can cause a malfunction. Are you experiencing trouble with your heat or hot water supply? This page explains to you how we can best answer your question.
What should you do in case of calamities, malfunctions or questions?
Malfunctions with urgency
Only for urgent emergencies (major malfunctions) you can call directly to
085 – 401 50 65 (project kiezen, dan keuze 1)
Is your problem not urgent?
Small and other malfunctions are best reported by emailing to
Please include the following information in your message:
- Name
- Address
- Phone number
- Type of malfunction
The details of your malfunction will be registered and our maintenance party will contact you as soon as possible.
Further questions
Please send an email to vragen@inwarmte.nl.
Responsibility Energiek
Energiek supplies heat, cold and heating for your hot water at Het Zamen and at Transvaal through the delivery system. If a fault, complaint or question relates to other installation parts in your home, this is outside our responsibility and we cannot resolve or answer it for you. In this case, you should follow the instructions given to you by your landlord/seller. You can also consult the manual or website provided and/or contact, for example, your own installer or your landlord's service provider/installer.
At Tuvista, Energiek is responsible for the heat pump and thermostat in the homes. This provides heat, cold and heating for your hot water. If a fault, complaint or question relates to other installation components in your home, this is outside our responsibility and we cannot resolve or answer it for you. In this case, you should follow the instructions given to you by your landlord/seller. You can also consult the manual or website provided and/or contact, for example, your own installer or your landlord's service provider/installer.