{"id":301,"date":"2017-12-19T11:49:59","date_gmt":"2017-12-19T11:49:59","guid":{"rendered":"https:\/\/inwarmte.nl\/?page_id=301"},"modified":"2022-12-01T15:18:47","modified_gmt":"2022-12-01T15:18:47","slug":"veelgestelde-vragen","status":"publish","type":"page","link":"https:\/\/energiekenergie.nl\/en\/veelgestelde-vragen\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h1>Questions and answers<\/h1>\n<p>Do you have an administrative question or a technical question? First of all, see if it is listed below. If not, please contact our<\/p>\n<p>customer service by calling <a href=\"callto:0854015065\">085 &#8211; 401 50 65<\/a> or send your question to us at <a href=\"mailto:vragen@inwarmte.nl\">vragen@inwarmte.nl<\/a>. We will then address your query as soon as possible.<\/p>\n<p>&nbsp;<\/p>\n<h3>Further questions<\/h3>\n<div id=\"accordions-1256\" class=\"accordions-1256 accordions\">\r\n                <style type='text\/css'>\r\n        @media only screen and (min-width: 1024px) {\r\n            #accordions-1256 {\r\n                width: 100%;\r\n                            }\r\n        }\r\n\r\n        @media only screen and (min-width: 768px) and (max-width: 1023px) {\r\n            #accordions-1256 {\r\n                width: 100%;\r\n                            }\r\n        }\r\n\r\n        @media only screen and (min-width: 0px) and (max-width: 767px) {\r\n            #accordions-1256 {\r\n                width: 100%;\r\n                            }\r\n        }\r\n\r\n        #accordions-1256 {\r\n            text-align: left;\r\n            background: #ffffff url() repeat scroll 0 0;\r\n            position: relative;\r\n        }\r\n\r\n        #accordions-1256 .accordions-head {\r\n            background: #ffffff none repeat scroll 0 0;\r\n            outline: none;\r\n        }\r\n\r\n        #accordions-1256 .accordions-head-title {\r\n            color: #678bb4;\r\n            font-size: 16px;\r\n                    }\r\n\r\n        #accordions-1256 .accordions-head-title-toggle {\r\n            color: #678bb4;\r\n            font-size: 16px;\r\n                    }\r\n\r\n        #accordions-1256 .accordions-head:hover .accordions-head-title {\r\n            color: #323a45;\r\n                    }\r\n\r\n        #accordions-1256 .ui-state-active {\r\n            background: #ffffff;\r\n            border: none;\r\n        }\r\n\r\n        #accordions-1256 .accordion-content {\r\n            background: #ffffff none repeat scroll 0 0;\r\n            color: #000000;\r\n            border: none;\r\n        }\r\n\r\n        #accordions-1256 .accordion-icons {\r\n            color: #678bb4;\r\n                    }\r\n\r\n        #accordions-1256 .accordions-head:hover .accordion-icons span {\r\n            color: #323a45;\r\n                    }\r\n\r\n            <\/style>\r\n<div class=\"items\">\r\n                        <div post_id=\"1256\" itemcount=\"0\"  header_id=\"header-1540478015496\" id=\"header-1540478015496\" style=\"\" class=\"accordions-head head1540478015496 border-none\" toggle-text=\"\" main-text=\"Wat zijn de tarieven?\">\r\n                                            <span id=\"accordion-icons-1540478015496\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1540478015496\" class=\"accordions-head-title\">What are the tariffs?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1540478015496\">\r\n                    The latest tariffs you can find on the page <span style=\"text-decoration: underline\"><a href=\"https:\/\/energiekenergie.nl\/en\/documenten\/\">documents<\/a><\/span>.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"1\"  header_id=\"header-1663242324332\" id=\"header-1663242324332\" style=\"\" class=\"accordions-head head1663242324332 border-none\" toggle-text=\"\" main-text=\"Ik heb een storing. Wat moet ik doen?\">\r\n                                            <span id=\"accordion-icons-1663242324332\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663242324332\" class=\"accordions-head-title\">I am experiencing a malfunction. What do I do?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663242324332\">\r\n                    All information about what to do during malfunctions you can find on the page <span style=\"text-decoration: underline\"><a href=\"https:\/\/energiekenergie.nl\/en\/calamiteiten-en-storingen\/\">Malfunctions<\/a><\/span>.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"2\"  header_id=\"header-1590502461636\" id=\"header-1590502461636\" style=\"\" class=\"accordions-head head1590502461636 border-none\" toggle-text=\"\" main-text=\"Wat zijn de mogelijkheden van het klantenportaal?\">\r\n                                            <span id=\"accordion-icons-1590502461636\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1590502461636\" class=\"accordions-head-title\">What are the features of the customer portal?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1590502461636\">\r\n                    In the <span style=\"text-decoration: underline\"><a href=\"https:\/\/linkapp.inwarmte.nl\/energiek\">custumor portal<\/a><\/span> you can update your personal data, view your consumption, view invoices and change your deposit amount.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"3\"  header_id=\"header-1540474663938\" id=\"header-1540474663938\" style=\"\" class=\"accordions-head head1540474663938 border-none\" toggle-text=\"\" main-text=\"Ik wil mijn voorschotbedrag of iets anders aanpassen. Hoe doe ik dat?\">\r\n                                            <span id=\"accordion-icons-1540474663938\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1540474663938\" class=\"accordions-head-title\">I want to change my deposit amount or something else. How do I do this?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1540474663938\">\r\n                    You can easily adjust your deposit via the <a href=\"https:\/\/linkapp.inwarmte.nl\/energiek\">custumor portal<\/a> . You can do this via Settings, Advance, Change. From the next billing moment, the chosen advance amount will take effect. Of course, you can also contact our customer service staff via telephone number 085 - 130 48 29.\r\n\r\n<em>Please note: Tuvista does not have an advance fee but a monthly fee due to fixed tariff components.<\/em>                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"4\"  header_id=\"header-1590502660472\" id=\"header-1590502660472\" style=\"\" class=\"accordions-head head1590502660472 border-none\" toggle-text=\"\" main-text=\"Ik wil mijn betaalwijze aanpassen. Hoe doe ik dat?\">\r\n                                            <span id=\"accordion-icons-1590502660472\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1590502660472\" class=\"accordions-head-title\">I want to change my payment method. How do I do that?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1590502660472\">\r\n                    You can easily adjust your deposit via the <span style=\"text-decoration: underline\"><a href=\"https:\/\/linkapp.inwarmte.nl\/energiek\">custumor portal<\/a><\/span>\u00a0. You have the option to pay by direct debit or IDEAL. If you choose for IDEAL, you will receive a monthly email with the invoice. You can also transfer the charge to us every month.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"5\"  header_id=\"header-1540474968870\" id=\"header-1540474968870\" style=\"\" class=\"accordions-head head1540474968870 border-none\" toggle-text=\"\" main-text=\"Kan ik via een automatische incasso betalen?\">\r\n                                            <span id=\"accordion-icons-1540474968870\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1540474968870\" class=\"accordions-head-title\">Can I pay by direct debit?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1540474968870\">\r\n                    Energiek prefers that you pay by direct debit. During the first login you have chosen for this or not. If you want to change this preference, you can do so in our <span style=\"text-decoration: underline\"><a href=\"https:\/\/linkapp.inwarmte.nl\/energiek\">custumor portal<\/a><\/span>.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"6\"  header_id=\"header-1590502796149\" id=\"header-1590502796149\" style=\"\" class=\"accordions-head head1590502796149 border-none\" toggle-text=\"\" main-text=\"In het klantenportaal staat dat ik een factuur niet heb betaald. Dit klopt niet. Hoe zit dit?\">\r\n                                            <span id=\"accordion-icons-1590502796149\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1590502796149\" class=\"accordions-head-title\">In the customer portal it says that I have not paid an invoice. This is not correct. What about this?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1590502796149\">\r\n                    We update incoming payments every Monday. So we ask for your patience before the payment is visible. If you receive a reminder email while you have already paid the invoice, please contact our customer service staff on +31 (0)85 - 401 50 65 or <span style=\"text-decoration: underline\"><a href=\"mailto:vragen@inwarmte.nl\">vragen@inwarmte.nl<\/a><\/span>.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"7\"  header_id=\"header-1663249825350\" id=\"header-1663249825350\" style=\"\" class=\"accordions-head head1663249825350 border-none\" toggle-text=\"\" main-text=\"Wanneer is het maandelijkse facturatiemoment?\">\r\n                                            <span id=\"accordion-icons-1663249825350\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663249825350\" class=\"accordions-head-title\">When is the montly billing time?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663249825350\">\r\n                    The monthly billing moment is between the 20th and the 25th of the month.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"8\"  header_id=\"header-1663250115084\" id=\"header-1663250115084\" style=\"\" class=\"accordions-head head1663250115084 border-none\" toggle-text=\"\" main-text=\"Ik kan de rekening niet betalen. Wat nu?\">\r\n                                            <span id=\"accordion-icons-1663250115084\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663250115084\" class=\"accordions-head-title\">I am unable to pay for the bill. What happens now?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663250115084\">\r\n                    Als u de rekening niet kunt betalen, dan gaan wij graag met u in gesprek. Wij bespreken samen met u wat de juiste oplossing is. Een betalingsregeling is vaak mogelijk. Neem contact met ons op via <span style=\"text-decoration: underline\"><a href=\"mailto:vragen@inwarmte.nl\">vragen@inwarmte.nl<\/a><\/span> of via 085 \u2013 401 50 65.\r\n\r\nWarmteafsluiting: wacht niet te lang en laat uw kosten niet oplopen. U loopt het risico dat wij de warmtelevering gaan afsluiten. Voorkom dat. Lees meer in deze bijlage.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"9\"  header_id=\"header-1540475020365\" id=\"header-1540475020365\" style=\"\" class=\"accordions-head head1540475020365 border-none\" toggle-text=\"\" main-text=\"Ik ben een nieuwe bewoner. Hoe kan ik mij aanmelden?\">\r\n                                            <span id=\"accordion-icons-1540475020365\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1540475020365\" class=\"accordions-head-title\">I'm a new resident. How can I register?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1540475020365\">\r\n                    You can submit your application to us online by filling out the form on the <span style=\"text-decoration: underline\"><a href=\"https:\/\/energiekenergie.nl\/en\/aanmelden\/\">registration page<\/a><\/span>.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"10\"  header_id=\"header-1540475020926\" id=\"header-1540475020926\" style=\"\" class=\"accordions-head head1540475020926 border-none\" toggle-text=\"\" main-text=\"Ik ga binnenkort verhuizen. Wat moet ik regelen?\">\r\n                                            <span id=\"accordion-icons-1540475020926\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1540475020926\" class=\"accordions-head-title\">I'm moving soon. What should I arrange?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1540475020926\">\r\n                    You can notify us of your move online by completing the form on the <span style=\"text-decoration: underline\"><a href=\"https:\/\/energiekenergie.nl\/en\/verhuizen\/\">move out page<\/a><\/span>.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"11\"  header_id=\"header-1688655114219\" id=\"header-1688655114219\" style=\"\" class=\"accordions-head head1688655114219 border-none\" toggle-text=\"\" main-text=\"Een familielid\/bekende van mij is overleden. Wat moet ik regelen?\">\r\n                                            <span id=\"accordion-icons-1688655114219\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1688655114219\" class=\"accordions-head-title\">A family member\/acquaintance has passed away. What do I need to arrange?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1688655114219\">\r\n                    <span style=\"color: #000000;font-family: Arial, Helvetica, sans-serif;font-size: 14px\">Our customer service representatives will be happy to help you by calling 085 - 130 48 29.<\/span>\r\n<ul style=\"margin: 0px 0px 0px 20px;padding: 0px;border: 0px;vertical-align: baseline;font-size: 14px;color: #000000;font-family: Arial, Helvetica, sans-serif\">\r\n \t<li style=\"margin: 0px;padding: 0px;border: 0px;vertical-align: baseline\">Will the property stay within the family (for now)? Then the new owner can register one the page\u00a0<span style=\"text-decoration: underline\"><span style=\"margin: 0px;padding: 0px;border: 0px;vertical-align: baseline\"><a style=\"margin: 0px;padding: 0px;border: 0px;vertical-align: baseline;color: #333333;text-decoration: underline\" href=\"https:\/\/energiekenergie.nl\/en\/aanmelden\/\">sign up<\/a><\/span><\/span>.<\/li>\r\n \t<li style=\"margin: 0px;padding: 0px;border: 0px;vertical-align: baseline\">If the lease is terminated or the house is sold, you can fill out the form on the page\u00a0<span style=\"text-decoration: underline\"><a style=\"margin: 0px;padding: 0px;border: 0px;vertical-align: baseline;color: #333333\" href=\"https:\/\/energiekenergie.nl\/en\/verhuizen\/\"><span style=\"margin: 0px;padding: 0px;border: 0px;vertical-align: baseline\">move out<\/span><\/a><\/span>. Under\u00a0<em style=\"margin: 0px;padding: 0px;border: 0px;vertical-align: baseline\">Who fills out this form?<\/em>\u00a0choose\u00a0<em style=\"margin: 0px;padding: 0px;border: 0px;vertical-align: baseline\">I am filling out the form for a deceased family member\/acquaintance<\/em>.<\/li>\r\n<\/ul>                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"12\"  header_id=\"header-1590502841175\" id=\"header-1590502841175\" style=\"\" class=\"accordions-head head1590502841175 border-none\" toggle-text=\"\" main-text=\"Hoe kan ik (financieel) duurzaam met mijn warmte installatie om gaan?\">\r\n                                            <span id=\"accordion-icons-1590502841175\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1590502841175\" class=\"accordions-head-title\">How can I (financially) sustainably use my heat installation?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1590502841175\">\r\n                    <ul>\r\n \t<li>We recommend not changing the desired room temperature. If you have underfloor heating, it may take 8-10 hours before the room temperature can be adjusted to the requested temperature if you change the desired room temperature. Going from a low room temperature to a high room temperature will cost extra power. Therefore, we recommend leaving the thermostat at a constant temperature;<\/li>\r\n \t<li>Try not to leave windows and doors open unnecessarily to avoid heat\/cold loss;<\/li>\r\n \t<li>The balance ventilation on a normal\/low setting reduces the flow of cold\/hot outside air into your home;<\/li>\r\n \t<li>It is important that the underfloor heating system can dissipate heat properly, so do not install insulating floor on top of the underfloor heating;<\/li>\r\n \t<li>Handle tap water sparingly.<\/li>\r\n<\/ul>                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"13\"  header_id=\"header-1663242940413\" id=\"header-1663242940413\" style=\"\" class=\"accordions-head head1663242940413 border-none\" toggle-text=\"\" main-text=\"Zijn er nu (of binnenkort) werkzaamheden aan het systeem?\">\r\n                                            <span id=\"accordion-icons-1663242940413\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663242940413\" class=\"accordions-head-title\">Are there now (or soon) any works on the system?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663242940413\">\r\n                    In case of scheduled servicing or updates about malfunctions, we will post a news item on the page <span style=\"text-decoration: underline\"><a href=\"https:\/\/energiekenergie.nl\/en\/calamiteiten-en-storingen\/\">Malfunctions<\/a><\/span>. If work is going to be carried out in your street or neighbourhood which might interrupt delivery to you, we will inform you in advance.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"14\"  header_id=\"header-1663250035282\" id=\"header-1663250035282\" style=\"\" class=\"accordions-head head1663250035282 border-none\" toggle-text=\"\" main-text=\"Wat is een warmtepomp?\">\r\n                                            <span id=\"accordion-icons-1663250035282\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663250035282\" class=\"accordions-head-title\">What is a heat pump?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663250035282\">\r\n                    A heat pump is a device we use to extract heat from the ground or from the air. This heat can in turn be used to heat water, for example. A heat pump actually works like an inverted refrigerator. Instead of cooling, it uses the temperature difference from the groundwater to heat.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"15\"  header_id=\"header-1663250059031\" id=\"header-1663250059031\" style=\"\" class=\"accordions-head head1663250059031 border-none\" toggle-text=\"\" main-text=\"Wat is een afleverset?\">\r\n                                            <span id=\"accordion-icons-1663250059031\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663250059031\" class=\"accordions-head-title\">What is a delivery system?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663250059031\">\r\n                    A delivery system is similar to a gas or electricity meter box. This is because heat and cold is transferred to your home via the delivery system. A heat meter and a hot water meter also measure the heat absorbed in the delivery system. The installation in your home that heats and\/or cools the home and the hot tap water pipes are connected to this delivery set. On the <span style=\"text-decoration: underline\"><a href=\"https:\/\/energiekenergie.nl\/en\/documenten\/\">document page<\/a><\/span> vindt u een handleiding en instructie hoe u op de digitale verbruiksmeter bij de afleverset uw verbruik van warmte en warm tapwater kan uitlezen.\r\n\r\nBij het project Tuvista in Delft en in Ypenburg zijn de woningen niet voorzien van een afleverset. Hier wordt de benodigde verwarming, koeling en warmte voor het warm tapwater opgewekt door een (gehuurde) warmtepomp per woning.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"16\"  header_id=\"header-1663250082626\" id=\"header-1663250082626\" style=\"\" class=\"accordions-head head1663250082626 border-none\" toggle-text=\"\" main-text=\"Waar moet ik op letten met vloerverwarming?\">\r\n                                            <span id=\"accordion-icons-1663250082626\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663250082626\" class=\"accordions-head-title\">What should I pay attention to if I have underfloor heating?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663250082626\">\r\n                    If you have underfloor heating, make sure when choosing a floor covering that it lets heat through easily. You should definitely not cut, mill, screw or nail into the floor. This will damage the underfloor heating and may cause leakage. Do you want to use glue? Then only use a product that is suitable for underfloor heating.\n\n\nNot all types of floor covering are suitable for underfloor heating. If the thermal resistance (Rc value) of the floor covering is less than 0.9 m2 K\/W, the floor covering is suitable. Therefore, always ask your supplier how high the Rc value of the floor covering is. Preferably choose a hard floor covering with a low insulation value, such as tiles, natural stone or linoleum. Cork is not suitable for underfloor heating. Wood, parquet or laminate is usually also suitable, but some wood types are not. Ask your supplier what the possibilities are.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"17\"  header_id=\"header-1540477995844\" id=\"header-1540477995844\" style=\"\" class=\"accordions-head head1540477995844 border-none\" toggle-text=\"\" main-text=\"Waar vind ik de algemene - en overige voorwaarden?\">\r\n                                            <span id=\"accordion-icons-1540477995844\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1540477995844\" class=\"accordions-head-title\">Where can I find the Terms and Conditions?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1540477995844\">\r\n                    The Terms and Conditions can be found on the page <span style=\"text-decoration: underline\"><a href=\"https:\/\/energiekenergie.nl\/en\/documenten\/\">documents<\/a><\/span>.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"18\"  header_id=\"header-1540477865036\" id=\"header-1540477865036\" style=\"\" class=\"accordions-head head1540477865036 border-none\" toggle-text=\"\" main-text=\"Wat is het privacybeleid van Energiek?\">\r\n                                            <span id=\"accordion-icons-1540477865036\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1540477865036\" class=\"accordions-head-title\">What is the privacy policy of Energiek?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1540477865036\">\r\n                    Our privacy policy can be found on <span style=\"text-decoration: underline\"><a href=\"https:\/\/energiekenergie.nl\/en\/privacy\/\">this page<\/a><\/span>.                <\/div>\r\n                        <div post_id=\"1256\" itemcount=\"19\"  header_id=\"header-1663248698599\" id=\"header-1663248698599\" style=\"\" class=\"accordions-head head1663248698599 border-none\" toggle-text=\"\" main-text=\"Kan ik bij Energiek ook een contract voor elektriciteit en\/of water afsluiten?\">\r\n                                            <span id=\"accordion-icons-1663248698599\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663248698599\" class=\"accordions-head-title\">Can I also conclude an electricity contract with Energiek?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663248698599\">\r\n                    No, unfortunately that is not possible. Energiek only provides sustainable heat and cold supply.                <\/div>\r\n            <\/div>\r\n    <script>\r\n        (function($) {\r\n\r\n            $(document).ready(function() {\r\n                accordions_active_index_1256 = [];\r\n                        })\r\n        })(jQuery);\r\n    <\/script>    <script>\r\n        (function($) {\r\n            $(document).ready(function() {\r\n                accordion_1256 = $(\"#accordions-1256 .items\").accordion({\r\n                    event: \"click\",\r\n                    collapsible: true,\r\n                    heightStyle: \"content\",\r\n                    animate: (\"swing\", 1000),\r\n                    navigation: true,\r\n                    active: 999,\r\n                                            beforeActivate: function(event, ui) {\r\n                            if (ui.newHeader[0] != undefined) {\r\n                                var disabled = ui.newHeader[0].getAttribute('disabled');\r\n                                console.log(disabled);\r\n                                if (disabled == 'disabled') {\r\n                                    event.preventDefault();\r\n                                }\r\n                            }\r\n                        },\r\n                                    });\r\n            })\r\n        })(jQuery);\r\n    <\/script>\r\n                <\/div>\n<p>&nbsp;<\/p>\n<h3>Questions about Het Zamen<\/h3>\n<div id=\"accordions-1186\" class=\"accordions-1186 accordions\">\r\n                <style type='text\/css'>\r\n        @media only screen and (min-width: 1024px) {\r\n            #accordions-1186 {\r\n                width: 100%;\r\n                            }\r\n        }\r\n\r\n        @media only screen and (min-width: 768px) and (max-width: 1023px) {\r\n            #accordions-1186 {\r\n                width: 100%;\r\n                            }\r\n        }\r\n\r\n        @media only screen and (min-width: 0px) and (max-width: 767px) {\r\n            #accordions-1186 {\r\n                width: 100%;\r\n                            }\r\n        }\r\n\r\n        #accordions-1186 {\r\n            text-align: left;\r\n            background: #ffffff url() repeat scroll 0 0;\r\n            position: relative;\r\n        }\r\n\r\n        #accordions-1186 .accordions-head {\r\n            background: #ffffff none repeat scroll 0 0;\r\n            outline: none;\r\n        }\r\n\r\n        #accordions-1186 .accordions-head-title {\r\n            color: #678bb4;\r\n            font-size: 16px;\r\n                    }\r\n\r\n        #accordions-1186 .accordions-head-title-toggle {\r\n            color: #678bb4;\r\n            font-size: 16px;\r\n                    }\r\n\r\n        #accordions-1186 .accordions-head:hover .accordions-head-title {\r\n            color: #323a45;\r\n                    }\r\n\r\n        #accordions-1186 .ui-state-active {\r\n            background: #ffffff;\r\n            border: none;\r\n        }\r\n\r\n        #accordions-1186 .accordion-content {\r\n            background: #ffffff none repeat scroll 0 0;\r\n            color: #000000;\r\n            border: none;\r\n        }\r\n\r\n        #accordions-1186 .accordion-icons {\r\n            color: #678bb4;\r\n                    }\r\n\r\n        #accordions-1186 .accordions-head:hover .accordion-icons span {\r\n            color: #323a45;\r\n                    }\r\n\r\n            <\/style>\r\n<div class=\"items\">\r\n                        <div post_id=\"1186\" itemcount=\"0\"  header_id=\"header-1663242812385\" id=\"header-1663242812385\" style=\"\" class=\"accordions-head head1663242812385 border-none\" toggle-text=\"\" main-text=\"Wat betekenen de posten op mijn jaarfactuur?\">\r\n                                            <span id=\"accordion-icons-1663242812385\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663242812385\" class=\"accordions-head-title\">What do the items on my year-end statement mean?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663242812385\">\r\n                    The maximum rates are set annually by the Consumer &amp; Market Authority (ACM). Hereby an explanation of the rates for 2023:\r\n<ul>\r\n \t<li><strong>Heat consumption:<\/strong> The heat that you have consumed to heat up your home.<\/li>\r\n \t<li><strong>Hot water usage:<\/strong> The heat that has been applied to heat up the hot water you have consumed.<\/li>\r\n \t<li><strong>Rent delivery system:<\/strong> The rental of the delivery set. The delivery set is the installation needed to bring the hot water from the Aquifer thermal energy storage (ATES) safely to the indoor installation for space heating and\/or domestic hot water preparation.<\/li>\r\n \t<li><strong>Measuring rate:<\/strong> Costs for measuring your heat consumption. This is achieved by measuring the inflow and outflow of heat in your home with a calibrated meter. The difference is the heat output measured in m\u00b3 (hot water) or GJ (heat).<\/li>\r\n \t<li><strong>Standing charge heat:<\/strong> Fixed fee for the provision of cooling.<strong>\r\n<\/strong><\/li>\r\n \t<li><strong>Standing charge cold:<\/strong> Fixed fee for the provision of cooling.<\/li>\r\n<\/ul>                <\/div>\r\n                        <div post_id=\"1186\" itemcount=\"1\"  header_id=\"header-1540475021116\" id=\"header-1540475021116\" style=\"\" class=\"accordions-head head1540475021116 border-none\" toggle-text=\"\" main-text=\"Hoe kan ik mijn warmtemeter \/ warm tapwater meter uitlezen?\">\r\n                                            <span id=\"accordion-icons-1540475021116\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1540475021116\" class=\"accordions-head-title\">How can I read my heat meter \/ hot water meter?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1540475021116\">\r\n                    You do not need to report your meter readings to us. We can digitally read the energy meter remotely. You can also find the readings and your consumption in the customer portal on a monthly basis.\n\nNB - Only the initial reading on moving in (for the Supply Agreement) and the final reading on moving out (for the Relocation Form) need to be signed and submitted on the date. This will be requested in the documents you send to us.\n\nYou will find the energy meter manual, as well as all other important documents, on the pages under Documents.                <\/div>\r\n                        <div post_id=\"1186\" itemcount=\"2\"  header_id=\"header-1663250423918\" id=\"header-1663250423918\" style=\"\" class=\"accordions-head head1663250423918 border-none\" toggle-text=\"\" main-text=\"Warmte in de winter en koeling in de zomer. Wat betekent dat precies?\">\r\n                                            <span id=\"accordion-icons-1663250423918\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663250423918\" class=\"accordions-head-title\">Heat in the winter and cooling in the summer. What does that entail?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663250423918\">\r\n                    In the winter, we extract heat from the pumped-up groundwater. This is done with a heat pump. We use this heat to heat the houses. In summer, we do not extract heat from the pumped-up groundwater, but cold. We use it to cool your home.\n\nThe heat or cold is transferred to your home via your delivery system. It is not possible to cool and heat your home at the same time. In addition, the cooling is only made available when it gets warmer outside, which is when you need cooling.                <\/div>\r\n                        <div post_id=\"1186\" itemcount=\"3\"  header_id=\"header-1663250249772\" id=\"header-1663250249772\" style=\"\" class=\"accordions-head head1663250249772 border-none\" toggle-text=\"\" main-text=\"Ik krijg mijn huis niet (goed) warm. Wat moet ik doen?\">\r\n                                            <span id=\"accordion-icons-1663250249772\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663250249772\" class=\"accordions-head-title\">I have difficulty with (correctly) heating my home. What do I do?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663250249772\">\r\n                    First check that the thermostat is set sufficiently high. Then check whether the delivery set has voltage and\/or is not malfunctioning.  If you cannot solve the problem yourself, please contact us via <a href=\"mailto:vragen@inwarmte.nl\">vragen@inwarmte.nl<\/a>\u00a0or +31 (0)85 - 401 50 65.                <\/div>\r\n            <\/div>\r\n    <script>\r\n        (function($) {\r\n\r\n            $(document).ready(function() {\r\n                accordions_active_index_1186 = [];\r\n                        })\r\n        })(jQuery);\r\n    <\/script>    <script>\r\n        (function($) {\r\n            $(document).ready(function() {\r\n                accordion_1186 = $(\"#accordions-1186 .items\").accordion({\r\n                    event: \"click\",\r\n                    collapsible: true,\r\n                    heightStyle: \"content\",\r\n                    animate: (\"swing\", 1000),\r\n                    navigation: true,\r\n                    active: 999,\r\n                                            beforeActivate: function(event, ui) {\r\n                            if (ui.newHeader[0] != undefined) {\r\n                                var disabled = ui.newHeader[0].getAttribute('disabled');\r\n                                console.log(disabled);\r\n                                if (disabled == 'disabled') {\r\n                                    event.preventDefault();\r\n                                }\r\n                            }\r\n                        },\r\n                                    });\r\n            })\r\n        })(jQuery);\r\n    <\/script>\r\n                <\/div>\n<p>&nbsp;<\/p>\n<h3>Questions about Transvaal<\/h3>\n<div id=\"accordions-2018\" class=\"accordions-2018 accordions\">\r\n                <style type='text\/css'>\r\n        @media only screen and (min-width: 1024px) {\r\n            #accordions-2018 {\r\n                width: 100%;\r\n                            }\r\n        }\r\n\r\n        @media only screen and (min-width: 768px) and (max-width: 1023px) {\r\n            #accordions-2018 {\r\n                width: 100%;\r\n                            }\r\n        }\r\n\r\n        @media only screen and (min-width: 0px) and (max-width: 767px) {\r\n            #accordions-2018 {\r\n                width: 100%;\r\n                            }\r\n        }\r\n\r\n        #accordions-2018 {\r\n            text-align: left;\r\n            background: #ffffff url() repeat scroll 0 0;\r\n            position: relative;\r\n        }\r\n\r\n        #accordions-2018 .accordions-head {\r\n            background: #ffffff none repeat scroll 0 0;\r\n            outline: none;\r\n        }\r\n\r\n        #accordions-2018 .accordions-head-title {\r\n            color: #678bb4;\r\n            font-size: 16px;\r\n                    }\r\n\r\n        #accordions-2018 .accordions-head-title-toggle {\r\n            color: #678bb4;\r\n            font-size: 16px;\r\n                    }\r\n\r\n        #accordions-2018 .accordions-head:hover .accordions-head-title {\r\n            color: #323a45;\r\n                    }\r\n\r\n        #accordions-2018 .ui-state-active {\r\n            background: #ffffff;\r\n            border: none;\r\n        }\r\n\r\n        #accordions-2018 .accordion-content {\r\n            background: #ffffff none repeat scroll 0 0;\r\n            color: #000000;\r\n            border: none;\r\n        }\r\n\r\n        #accordions-2018 .accordion-icons {\r\n            color: #678bb4;\r\n                    }\r\n\r\n        #accordions-2018 .accordions-head:hover .accordion-icons span {\r\n            color: #323a45;\r\n                    }\r\n\r\n            <\/style>\r\n<div class=\"items\">\r\n                        <div post_id=\"2018\" itemcount=\"0\"  header_id=\"header-1663242812385\" id=\"header-1663242812385\" style=\"\" class=\"accordions-head head1663242812385 border-none\" toggle-text=\"\" main-text=\"Wat betekenen de posten op mijn jaarfactuur?\">\r\n                                            <span id=\"accordion-icons-1663242812385\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663242812385\" class=\"accordions-head-title\">What do the items on my year-end statement mean?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663242812385\">\r\n                    The maximum rates are set annually by the Consumer &amp; Market Authority (ACM). Hereby an explanation of the rates for 2023:\r\n<ul>\r\n \t<li><strong>Heat consumption:<\/strong> The heat that you have consumed to heat up your home.<\/li>\r\n \t<li><strong>Hot water usage:<\/strong> The heat that has been applied to heat up the hot water you have consumed.<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li><strong>Rent delivery system:<\/strong> The rental of the delivery set. The delivery set is the installation needed to bring the hot water from the Aquifer thermal energy storage (ATES) safely to the indoor installation for space heating and\/or domestic hot water preparation.<\/li>\r\n \t<li><strong>Measuring rate:<\/strong> Costs for measuring your heat consumption. This is achieved by measuring the inflow and outflow of heat in your home with a calibrated meter. The difference is the heat output measured in m\u00b3 (hot water) or GJ (heat).<\/li>\r\n \t<li><strong>Standing charge heat:<\/strong> Fixed fee for the provision of cooling.\r\n<strong>\r\n<\/strong><\/li>\r\n \t<li><strong>Standing charge cold:<\/strong> Fixed fee for the provision of cooling (not applicable for the apartments on the Hertzogstraat)<\/li>\r\n<\/ul>                <\/div>\r\n                        <div post_id=\"2018\" itemcount=\"1\"  header_id=\"header-1540475021116\" id=\"header-1540475021116\" style=\"\" class=\"accordions-head head1540475021116 border-none\" toggle-text=\"\" main-text=\"Hoe kan ik mijn warmtemeter \/ warm tapwater meter uitlezen?\">\r\n                                            <span id=\"accordion-icons-1540475021116\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1540475021116\" class=\"accordions-head-title\">How can I read my heat meter \/ hot water meter?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1540475021116\">\r\n                    You do not need to report your meter readings to us. We can digitally read the energy meter remotely. You can also find the readings and your consumption in the customer portal on a monthly basis.\n\nNB - Only the initial reading on moving in (for the Supply Agreement) and the final reading on moving out (for the Relocation Form) need to be signed and submitted on the date. This will be requested in the documents you send to us.\n\nYou will find the energy meter manual, as well as all other important documents, on the pages under Documents.                <\/div>\r\n                        <div post_id=\"2018\" itemcount=\"2\"  header_id=\"header-1664972422075\" id=\"header-1664972422075\" style=\"\" class=\"accordions-head head1664972422075 border-none\" toggle-text=\"\" main-text=\"Wordt er op dit moment koeling geleverd?\">\r\n                                            <span id=\"accordion-icons-1664972422075\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1664972422075\" class=\"accordions-head-title\">Is there provision of cooling at the moment?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1664972422075\">\r\n                    Gedurende de zomer wordt er koeling geleverd. Deze wordt centraal ingeschakeld. Aan het begin van de lente wanneer de koeling weer aangaat melden wij dit aan u via e-mail. Ook krijgt u een mail aan het eind van de zomer wanneer de koeling uitgeschakeld wordt. Is de koeling uitgeschakeld dan ontvangt u vanaf die dag dus geen koeling meer. Stel daarom uw thermostaat vanaf die dag zo in dat u geen koeling meer vraagt. Als deze namelijk nog koeling vraagt terwijl dit niet geleverd wordt kan de afleverset in storing schieten. Woont u aan de Hertzogstraat dan wordt uw woning verwarmd door middel van radiatoren. Hiermee kan echter geen koeling aan de woning afgegeven worden. U beschikt daarom dan ook niet over een aansluiting op ons koelnet en kunt uw woning dus niet koelen.                <\/div>\r\n                        <div post_id=\"2018\" itemcount=\"3\"  header_id=\"header-1663250423918\" id=\"header-1663250423918\" style=\"\" class=\"accordions-head head1663250423918 border-none\" toggle-text=\"\" main-text=\"Warmte in de winter en koeling in de zomer. Wat betekent dat precies?\">\r\n                                            <span id=\"accordion-icons-1663250423918\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663250423918\" class=\"accordions-head-title\">Heat in the winter and cooling in the summer. What does that entail?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663250423918\">\r\n                    In the winter, we extract heat from the pumped-up groundwater. This is done with a heat pump. We use this heat to heat the houses. In summer, we do not extract heat from the pumped-up groundwater, but cold. We use it to cool your home. If you live on the Hertzogstraat, your home is heated by radiators which are unable to supply cold to your home.  You therefore do not have a connection to our cooling network. For the other residents, the heat or cold is transferred to your home via your delivery system. It is not possible to cool and heat your home at the same time. In addition, the cooling is only made available when it gets warmer outside, which is when you need cooling                <\/div>\r\n                        <div post_id=\"2018\" itemcount=\"4\"  header_id=\"header-1663250249772\" id=\"header-1663250249772\" style=\"\" class=\"accordions-head head1663250249772 border-none\" toggle-text=\"\" main-text=\"Ik krijg mijn huis niet (goed) warm. Wat moet ik doen?\">\r\n                                            <span id=\"accordion-icons-1663250249772\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663250249772\" class=\"accordions-head-title\">I have difficulty with (correctly) heating my home. What do I do?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663250249772\">\r\n                    First check that the thermostat is set sufficiently high. Then check whether the delivery set has voltage and\/or is not malfunctioning.  If you cannot solve the problem yourself, please contact us via <a href=\"mailto:vragen@inwarmte.nl\">vragen@inwarmte.nl<\/a>\u00a0or +31 (0)85 - 401 50 65.                <\/div>\r\n            <\/div>\r\n    <script>\r\n        (function($) {\r\n\r\n            $(document).ready(function() {\r\n                accordions_active_index_2018 = [];\r\n                        })\r\n        })(jQuery);\r\n    <\/script>    <script>\r\n        (function($) {\r\n            $(document).ready(function() {\r\n                accordion_2018 = $(\"#accordions-2018 .items\").accordion({\r\n                    event: \"click\",\r\n                    collapsible: true,\r\n                    heightStyle: \"content\",\r\n                    animate: (\"swing\", 1000),\r\n                    navigation: true,\r\n                    active: 999,\r\n                                            beforeActivate: function(event, ui) {\r\n                            if (ui.newHeader[0] != undefined) {\r\n                                var disabled = ui.newHeader[0].getAttribute('disabled');\r\n                                console.log(disabled);\r\n                                if (disabled == 'disabled') {\r\n                                    event.preventDefault();\r\n                                }\r\n                            }\r\n                        },\r\n                                    });\r\n            })\r\n        })(jQuery);\r\n    <\/script>\r\n                <\/div>\n<p>&nbsp;<\/p>\n<h3>Questions about Tuvista and Ypenburg<\/h3>\n<div id=\"accordions-2019\" class=\"accordions-2019 accordions\">\r\n                <style type='text\/css'>\r\n        @media only screen and (min-width: 1024px) {\r\n            #accordions-2019 {\r\n                width: 100%;\r\n                            }\r\n        }\r\n\r\n        @media only screen and (min-width: 768px) and (max-width: 1023px) {\r\n            #accordions-2019 {\r\n                width: 100%;\r\n                            }\r\n        }\r\n\r\n        @media only screen and (min-width: 0px) and (max-width: 767px) {\r\n            #accordions-2019 {\r\n                width: 100%;\r\n                            }\r\n        }\r\n\r\n        #accordions-2019 {\r\n            text-align: left;\r\n            background: #ffffff url() repeat scroll 0 0;\r\n            position: relative;\r\n        }\r\n\r\n        #accordions-2019 .accordions-head {\r\n            background: #ffffff none repeat scroll 0 0;\r\n            outline: none;\r\n        }\r\n\r\n        #accordions-2019 .accordions-head-title {\r\n            color: #678bb4;\r\n            font-size: 16px;\r\n                    }\r\n\r\n        #accordions-2019 .accordions-head-title-toggle {\r\n            color: #678bb4;\r\n            font-size: 16px;\r\n                    }\r\n\r\n        #accordions-2019 .accordions-head:hover .accordions-head-title {\r\n            color: #323a45;\r\n                    }\r\n\r\n        #accordions-2019 .ui-state-active {\r\n            background: #ffffff;\r\n            border: none;\r\n        }\r\n\r\n        #accordions-2019 .accordion-content {\r\n            background: #ffffff none repeat scroll 0 0;\r\n            color: #000000;\r\n            border: none;\r\n        }\r\n\r\n        #accordions-2019 .accordion-icons {\r\n            color: #678bb4;\r\n                    }\r\n\r\n        #accordions-2019 .accordions-head:hover .accordion-icons span {\r\n            color: #323a45;\r\n                    }\r\n\r\n            <\/style>\r\n<div class=\"items\">\r\n                        <div post_id=\"2019\" itemcount=\"0\"  header_id=\"header-1663242812385\" id=\"header-1663242812385\" style=\"\" class=\"accordions-head head1663242812385 border-none\" toggle-text=\"\" main-text=\"Wat betekenen de posten op mijn jaarfactuur?\">\r\n                                            <span id=\"accordion-icons-1663242812385\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663242812385\" class=\"accordions-head-title\">What do the items on my year-end statement mean?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663242812385\">\r\n                    The maximum tariffs are set annually by the Consumer &amp; Market Authority (ACM). The Heat Act does not apply to the heat pump rental. The amount of this rent is set by the developer\/landlord of your property in consultation with Energiek. Herewith an explanation of the tariff items:\r\n<ul>\r\n \t<li><strong>Rent heatpump:<\/strong> The costs we charge for renting the heat pump system<\/li>\r\n \t<li><strong>Standing charge source heat:<\/strong> Fixed fee for the provision of source heat.<\/li>\r\n \t<li><strong>Standing charge source cold:<\/strong> Fixed fee for the provision of source heat.<\/li>\r\n<\/ul>                <\/div>\r\n                        <div post_id=\"2019\" itemcount=\"1\"  header_id=\"header-1540475021116\" id=\"header-1540475021116\" style=\"\" class=\"accordions-head head1540475021116 border-none\" toggle-text=\"\" main-text=\"Hoe kan ik mijn warmtemeter \/ warm tapwater meter uitlezen?\">\r\n                                            <span id=\"accordion-icons-1540475021116\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1540475021116\" class=\"accordions-head-title\">How can I read my heat meter \/ hot water meter?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1540475021116\">\r\n                    You do not have a heatmeter since you generate your own heat with the rented heat pump. Thus, no variable heat supply is charged to you.                <\/div>\r\n                        <div post_id=\"2019\" itemcount=\"2\"  header_id=\"header-1663250423918\" id=\"header-1663250423918\" style=\"\" class=\"accordions-head head1663250423918 border-none\" toggle-text=\"\" main-text=\"Warmte in de winter en koeling in de zomer. Wat betekent dat precies?\">\r\n                                            <span id=\"accordion-icons-1663250423918\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663250423918\" class=\"accordions-head-title\">Heat in the winter and cooling in the summer. What does that entail?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663250423918\">\r\n                    Heat and\/or cold is extracted from the ground via a closed heat exchanger in the ground. This source heat and cold is made available to the heat pump system in your home. When you choose to heat the home, the heat pump system obtains heat from the closed soil loops and delivers this heat at a higher temperature to your home. This is also done to heat the domestic hot water. If you choose to cool the home, the heat pump system draws cold from the closed soil loops.                <\/div>\r\n                        <div post_id=\"2019\" itemcount=\"3\"  header_id=\"header-1663250249772\" id=\"header-1663250249772\" style=\"\" class=\"accordions-head head1663250249772 border-none\" toggle-text=\"\" main-text=\"Ik krijg mijn huis niet (goed) warm. Wat moet ik doen?\">\r\n                                            <span id=\"accordion-icons-1663250249772\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fa fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fa fas fa-chevron-down\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1663250249772\" class=\"accordions-head-title\">I have difficulty with (correctly) heating my home. What do I do?<\/span>\r\n                                    <\/div>\r\n                <div class=\"accordion-content content1663250249772\">\r\n                    First check that the thermostat is set sufficiently high. Then check whether the heat pump has voltage and\/or is not malfunctioning. You can check the manuals on the documents page.  If you cannot solve the problem yourself, please contact us via\u00a0<a href=\"mailto:vragen@inwarmte.nl\">vragen@inwarmte.nl<\/a>\u00a0or +31 (0)85 - 401 50 65.                <\/div>\r\n            <\/div>\r\n    <script>\r\n        (function($) {\r\n\r\n            $(document).ready(function() {\r\n                accordions_active_index_2019 = [];\r\n                        })\r\n        })(jQuery);\r\n    <\/script>    <script>\r\n        (function($) {\r\n            $(document).ready(function() {\r\n                accordion_2019 = $(\"#accordions-2019 .items\").accordion({\r\n                    event: \"click\",\r\n                    collapsible: true,\r\n                    heightStyle: \"content\",\r\n                    animate: (\"swing\", 1000),\r\n                    navigation: true,\r\n                    active: 999,\r\n                                            beforeActivate: function(event, ui) {\r\n                            if (ui.newHeader[0] != undefined) {\r\n                                var disabled = ui.newHeader[0].getAttribute('disabled');\r\n                                console.log(disabled);\r\n                                if (disabled == 'disabled') {\r\n                                    event.preventDefault();\r\n                                }\r\n                            }\r\n                        },\r\n                                    });\r\n            })\r\n        })(jQuery);\r\n    <\/script>\r\n                <\/div>","protected":false},"excerpt":{"rendered":"<p>Vraag en antwoord Heeft u een administratieve vraag of een technische vraag? Kijk eerst of deze hieronder wordt vermeld. Is [&hellip;]<\/p>","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Veelgestelde vragen - Energiek<\/title>\n<meta name=\"description\" content=\"Vragen over de levering van onze warmte en koude voor jouw woning of commerci\u00eble ruimte. Staat je vraag er niet bij? Neem dan contact met ons op.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/energiekenergie.nl\/en\/veelgestelde-vragen\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Veelgestelde vragen - Energiek\" \/>\n<meta property=\"og:description\" content=\"Vragen over de levering van onze warmte en koude voor jouw woning of commerci\u00eble ruimte. Staat je vraag er niet bij? 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