In your home, you have an individual heat pump. This heat pump receives source heat and cold from a collective energy system with closed soil loops. The system allows you to comfortably heat your home when it is colder and cool it in the hot summer months. Moreover, you always have hot tap water.
For the heat pump, you pay a monthly rental fee. For the supply of source heat and source cooling, you only pay a fixed charge.
Functioning in the home
With the thermostat the indoor temperature can be adjusted. Here you can read our tips:
- Choose a room temperature and refrain from changing it as much as possible
- Since your home is equipped with underfloor heating and cooling, it may take some time before you notice the effect of a change in the set room temperature. Change the temperature only when it is really necessary
- If you have underfloor heating and cooling and you do not want to use the heating and/or cooling temporarily, just change the set temperature by a few degrees.
Underfloor heating and cooling
The heat pump is connected to your underfloor heating/floor cooling system. The underfloor heating and cooling system heats and cools your home. Therefore, pay close attention when choosing a suitable floor. You will find all the important conditions in the brochure on the document page.
The heat pump and thermostat are owned by Energiek, all other installation parts are owned by the owner of your home. This is you or is your landlord. Handle the heat pump and thermostat with care. Do not hang or mount anything on, on, above or below the heat pump. The place where the heat pump is located must be and remain easily accessible, for example for emergencies, malfunctions or for inspection or repair by or on behalf of Energiek. Also ensure that there are no objects near the heat pump that could damage it. Is something damaged anyway? If so, contact us immediately.
To produce heat and cold, the heat pump needs electricity. This electricity used is measured by your electricity meter. So you pay for the electricity consumed by the heat pump. Think of it as a rental car, where you also pay for the fuel costs.
Indoor installation of your home, not the property and responsibility of Energiek
The indoor installation in your home is not the property of Energiek. However, the indoor installation has a major impact on the functioning of our energy system. If you experience problems with the heating or cooling of your home, always check that your indoor installation is working correctly first.
Modify, expand or replace?
In a house with a connection to our energy system, installing, expanding or changing the (floor) heating system or a (room) thermostat works slightly differently than usual. This is because all changes or additions must meet our connection requirements. We advise you to report changes made to your heating system to Energiek and to have these changes made by a certified installer. This is because they can also adjust the settings of your entire heating system to the modification.